Returns & Exchanges
We want you to love your Lanolips glow, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Check Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days from our official website.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Authorization and the correct return address.
Pack & Ship
Securely package your items to prevent damage during transit and send them back using a trackable shipping service of your choice.
Receive Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing